Refund policy

🔄 REFUND & RETURNS POLICY

Refund Policy

Due to the consumable nature of our products, we do not accept returns or exchanges for change of mind.

Faulty or Damaged Items

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

- Your order number

- A brief description of the issue

- Clear photos of the product and packaging

Where appropriate, we will offer a replacement, refund, or store credit in accordance with Australian Consumer Law.

Non-Refundable Items

We cannot accept returns for:

- Opened or used products

- Products damaged due to misuse, storage issues, or failure to follow directions

- Change of mind purchases

This policy does not limit your rights under Australian Consumer Law.